Early accessRetainr is preparing its first pilots with San Fernando Valley injury firms and isn't generally available yet.

AI phone intake for personal injury firms

Stop losing cases to voicemail.

Retainr answers the calls your firm can't, runs the intake in English or Spanish, and emails your attorney a screened lead about a minute later.

Free 30-day pilot · No contract · We set it up for you

New injury lead · RT-7170 · 11:42 PM Sample
Maria Lopez
(818) 555-0142
High priority Likely qualified
Recommended action Call back first: serious injury, clear fault Call back by 11:57 PM to meet your 15-minute goal.
Liability
Clear
Injuries
Serious
Coverage
Identified
Deadline
724 days
Rear-end collision on US-101 · Fractured wrist ER visit and X-ray same night · CHP report filed · Caller spoke Spanish

Our mission

No firm should lose a case because nobody picked up.

The biggest injury firms run call centers that answer around the clock. A two-attorney firm can't. We're building that same after-hours intake for small firms, set up and run by people you can meet in person.

The problem

Injury cases don't wait for business hours.

Accidents happen at night and on weekends. When a new caller reaches voicemail, they rarely leave a message. They call the next firm on the list, and the case goes with them.

Missed call · new caller11:42 PM
Missed call · new caller2:17 AM
Missed call · new callerSat 9:05 AM
40%of law firms answered the phone when a prospective client called. In 2019 it was 56%.
1 in 5firms that missed that call ever called back.
48%of firms couldn't be reached by phone at all.

Figures cover U.S. law firms of all kinds. Source: Clio's 2024 Legal Trends Report, as reported in the Oklahoma Bar Journal, September 2025.

How it works

From first ring to your inbox.

01

Answers the calls you can't

Nights, weekends and overflow, on the calls you forward to it. It tells callers it's an AI assistant and that the call is recorded.

02

Asks the right questions

Incident, fault, injuries, treatment, insurance and police report, with a follow-up when an answer is vague.

03

Scores the case

Liability, injuries, coverage and a reference deadline, rated separately, so you see the strong cases first.

04

Briefs your attorney

A written lead lands in your inbox about a minute after the call, with a call-back-by time and the full transcript.

Built for injury intake

Not a generic receptionist.

A message with a name and number isn't enough to decide on a case. Retainr collects what an injury attorney needs to decide who to call first.

Deadline check on every lead

Shows a reference date under California's 2-year rule, or the 6-month rule when a city bus or public property is involved. Your attorney confirms it.

Conflict check

Captures the other party's name and flags a match against the list you give us, before anyone calls back.

English and Spanish

Callers talk in the language they're comfortable in. Your lead always arrives in English.

Attorney-ready leads

Caller, incident, liability, injuries, insurance, deadline and a recommended next step, on one page.

Every call accounted for

Existing clients, vendors and hang-ups still reach you as a short message, so nothing disappears.

Set up for you

We build your screening questions with you, set up call forwarding on your line, and tune the script with you through the pilot.

Trust

Your callers trust you. We take that seriously.

Read our security commitments

Upfront about AI

Every caller hears that they're speaking with an AI assistant, that the call is recorded, and that it can't give legal advice.

You stay in charge

Every call is transcribed and sent to you. Retainr sorts and flags; your attorneys decide.

No database of your callers

Each lead goes to your inbox and is gone from our side. Details are never sold or reused.

Your attorneys approve it

Before launch, your attorneys review every question and response against your own ethics obligations.

Free 30-day pilot

Try it on your real calls. Pay nothing.

Run Retainr alongside your current intake for 30 days. If it doesn't bring you a case, you've lost nothing. If it does, we agree on a price before the pilot ends.

Book a 15-minute call See pricing

What the pilot includes

After-hours and weekend coverage on your intake line
Screening questions built with your attorneys
A screened lead emailed after every call
A call-back-by time and full transcript on every lead
A results review with you at the end of the 30 days

Who we are

Built in the San Fernando Valley, for local firms.

We're a small team, and you'll work with us directly. We set Retainr up for your firm, review every call during your pilot, and fix what needs fixing that week.

More about us
TP
Tristan Papazian
Co-founder
MB
Matthew Bailes
Co-founder

Questions firms ask

Is Retainr available now?

Not broadly. We're preparing our first pilots with San Fernando Valley injury firms. Book a call and we'll tell you plainly where things stand and when your firm could start.

Will callers know they're talking to an AI?

Yes. It says so in its first sentence, along with the fact that the call is recorded. If a caller would rather not continue, it takes a name and number and your office calls back.

Is it allowed for a law firm to use AI for intake?

Retainr never gives legal advice. It collects facts and arranges a callback, and every call is transcribed for your review. Your firm stays responsible for client communication, so your attorneys approve the script before launch.

Does it replace our intake staff?

No. It covers the hours your team can't: nights, weekends and overflow. Your staff pick up each morning with a full lead instead of a voicemail.

What if a caller asks what their case is worth?

It explains that an attorney will go over that with them, and keeps the intake moving.

How long does setup take?

We build your screening questions with you in one meeting, then set up call forwarding on your line. Most of the work is on our side.

What does it cost after the pilot?

A monthly base plus a per-minute rate for answered calls, never a fee per signed case. We quote your firm before the pilot starts, and there's no contract during the pilot.

See it handle a call.

Fifteen minutes. We run a live intake while you watch, answer your questions, and talk through the pilot. No commitment.

Book a 15-minute call

Or email us at getretainr@outlook.com