Product
An intake team that never clocks out.
Retainr handles your after-hours, weekend and overflow calls the way a trained intake specialist would, then sends your attorneys a clean lead about a minute after the call.
Product
Retainr handles your after-hours, weekend and overflow calls the way a trained intake specialist would, then sends your attorneys a clean lead about a minute after the call.
A call, start to finish
Every caller goes through the same order of questions your best intake person would ask. Nothing gets skipped because it was 2 AM.
Greets the caller in your firm's name, says it's an AI assistant that can't give legal advice, and says the call is recorded.
Lets the caller tell their story first, with a short line of empathy before any questions.
Name and phone number come next, so a dropped call never means a lost lead.
Date, location, who was at fault, the other party's name, police report, witnesses, and whether a government entity was involved.
ER or doctor visits, imaging, diagnosis, surgery and ongoing care, with follow-ups when answers are vague.
Both sides' insurance, missed work, property damage, and whether they already have a lawyer.
Asks the best time to reach them and tells them what to keep handy: photos, the police report number, medical paperwork and insurance letters.
What lands in your inbox
Every call ends with a one-page lead email and the full transcript. Your attorneys can decide who to call first in under a minute.
Your supervision
You are responsible for what is said to your callers, so you see all of it. Each lead arrives with the full transcript of the call.
Callers hear that it's an AI and that the call is recorded before they share anything.
Questions about the case go to your attorneys. The assistant says so and moves on.
Name and callback number come early, so a dropped call still leaves you a lead.
It switches when the caller does. Your lead still arrives in English.
Thank you for calling. I'm the firm's virtual intake assistant. I'm an AI, and this call is recorded so the attorney can review it. I can't give legal advice. How can I help you today?
I got rear-ended on the 101 tonight and my wrist is broken. Do I have a case?
I'm sorry, that sounds painful. That's exactly what the attorney will go over with you. Can I get your full name and the best number to reach you, in case we get disconnected?
Maria Lopez. 818-555-0142. ¿Podemos seguir en español?
Claro que sí. ¿En qué fecha ocurrió el choque?
The case scorecard
Clear, disputed or unfavorable, based on who caused the incident and what backs it up.
Serious, moderate or minor, weighted by treatment, imaging and ongoing care.
Whether the other side's insurer is identified, unknown, or missing.
A reference date under California's 2-year rule, or the 6-month rule for claims against a government entity. Your attorney confirms it.
Handles the hard calls
Switches languages as soon as the caller does. Your summary still arrives in English.
Explains that an attorney will cover that in the consultation, then keeps the intake moving.
"It was kind of their fault" gets a follow-up, so your attorneys get facts instead of guesses.
Anyone describing an emergency in progress is told to call 911 first.
Already represented, or an old incident? It stays polite, takes the details, and flags the lead for your attorney to decide.
Because the callback number comes early, a lost connection still leaves you with a lead to call back.
Book a 15-minute call and we'll run a sample caller through Retainr while you watch.
Book a 15-minute call