Trust and security
Careful by design.
Your callers are often hurt, stressed and sharing private details. Retainr is built to earn that trust, and to keep your firm in control of every conversation.
Trust and security
Your callers are often hurt, stressed and sharing private details. Retainr is built to earn that trust, and to keep your firm in control of every conversation.
Our commitments
Every caller hears, in the first few seconds, that they're speaking with an AI assistant and that the call is recorded.
It collects facts and arranges a callback. Anything about the law or the case goes to your attorneys.
Callers are told that sharing details doesn't make them a client of the firm yet.
Every call is transcribed and sent to your firm. Retainr sorts and flags; your attorneys decide.
What callers share is used only for your firm's intake. We never sell it or use it for anything else.
Before launch, your attorneys review every question and response against your own ethics obligations. We keep the assistant's role narrow.
Hard limits
Retainr keeps no database of your callers. Each lead goes to your firm's inbox and is gone from our side. Our voice provider holds call recordings and transcripts for 30 days, then deletes them. Two providers help run the service, one for voice and one for email, and we name them in writing before your pilot starts. We're a young company and haven't had an independent security audit yet. Ask us anything and we'll answer in writing.
Ask a security questionDuring setup, your attorneys review every question and response Retainr will use with your callers.
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